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PRIVACY POLICY

At Canna Mist, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase our products. By using our website, you agree to the terms set out below.

1. Information We Collect

We may collect the following types of personal information when you use our website, make a purchase, or interact with us:

  • Personal details: name, email address, phone number, billing and shipping address.

  • Payment information: processed securely via third-party payment providers.

  • Health-related information: provided voluntarily by you, such as details used in our dosage calculator.

  • Account information: if you register on our website.

  • Marketing information: such as your newsletter preferences and email address for promotions.

  • Technical information: including cookies, tracking pixels, browsing activity, and analytics data (via tools like Google Analytics and Meta Pixel).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, deliveries, and returns.

  • Provide customer service and support.

  • Send order updates and important account notifications.

  • Personalize your experience, including product recommendations.

  • Send marketing communications (if you have opted in).

  • Improve our website, products, and services using analytics data.

3. Sharing of Information

We respect your privacy and never sell or rent your personal data. However, we may share your information with trusted third parties for essential services, including:

  • Couriers and delivery partners (to ship your order).

  • Payment processors (to securely process payments).

  • Advertising and analytics platforms (to run promotions and improve targeting).

  • Email service providers (to send newsletters and updates).

All third parties are required to process your data in compliance with POPIA and only for the purpose of providing their services.

4. Storage & Security

  • We retain customer information for 7–10 years to comply with financial and legal requirements.

  • We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

5. Your Rights

In line with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you.

  • Correct or update your personal information.

  • Request deletion of your personal information (where legally possible).

  • Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

6. Cookies & Tracking

Our website uses cookies, tracking pixels, and analytics tools to improve functionality, analyze site traffic, and personalize your experience. You can manage your cookie preferences through your browser settings.

7. Pre-Orders & Health-Related Information

  • Information provided through the dosage calculator is voluntary and used only to help guide product suggestions.

  • We do not provide medical advice, and customers should consult a healthcare professional before using CBD products.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 info@cannamist.co.za
🌐 Or via the contact form on our website

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